Shipping Policy

We aim to get your order packed and on its way as quickly as possible.

Processing & Dispatch

All orders are packed and dispatched within 1–5 business days of your order being placed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery Timeframes

Delivery times are calculated from the date your order is dispatched and are separate from our 1–5 business day processing and dispatch timeframe.

For Australian orders, please allow approximately 2–7 business days for delivery after dispatch, depending on your location and the shipping carrier.

Please note that these delivery times are estimates. Delivery may take longer during public holidays, peak shopping periods or due to carrier delays, weather events or other circumstances outside our control.

Tracking

Where tracking is available, your tracking details will be sent to you once your order has been dispatched. Please allow some time for the carrier's tracking information to update.

Incorrect Shipping Details

Please check that your shipping address is correct before completing your order. If you notice an error after placing your order, please contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed or the parcel redirected.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in locating your parcel.

Returns

Customers are responsible for return shipping costs unless an item is faulty or your rights under Australian Consumer Law provide otherwise.

For full information regarding returns, exchanges and refunds, please refer to our Returns Policy.